Store Policy

Thank you for shopping with CurtainTime Drapery & Design, your trusted destination for custom curtains, shades, and window treatments. Please review our store policies below to ensure a smooth and transparent shopping experience.

Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays). You will receive an email notification with tracking information once your order has been shipped.

Shipping Policy

We offer free standard shipping within the USA. For international orders, shipping fees and delivery times may vary. All international customers are responsible for customs duties and import taxes, if applicable. For full details, please visit our Shipping Policy page.

Returns & Exchanges

We accept returns within 30 days of delivery. Items must be unused, in original condition, with tags and packaging intact. Personalized or custom-made curtains are non-returnable unless defective. Please contact us before sending any returns to receive instructions and a return authorization.

Privacy & Security

We value your privacy. Your personal information is used only for order fulfillment and customer service purposes. We use secure checkout systems to protect your data. For more information, see our full Privacy Policy.

Terms & Conditions

By using our site and placing an order, you agree to our Terms of Service. These terms govern your use of our website and services. Please read them carefully here.

Contact Us

If you have any questions about our policies, please don't hesitate to contact our team:

Email: curtaintimedraperyanddesign@gmail.com
Phone: +1 937-930-2000
Address: 4291 Morena Lane, Jacksonville, FL 32207

We appreciate your trust in CurtainTime Drapery & Design.