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Help Center

Welcome to the Help Center for CurtainTime Drapery & Design. We're here to make your shopping experience smooth and enjoyable. If you need assistance with an order, product details, shipping, returns, or anything else, you'll find helpful guidance below.

Contact Our Support Team

Have a question or concern? Our customer service team is happy to assist you with any inquiries regarding our curtains, custom window treatments, or your recent purchase.

Order & Shipping Support

Looking for information about your order status or shipping timeline? Once your order is placed, you will receive an email with confirmation and tracking information once it ships. Please allow 1–3 business days for processing.

For estimated delivery times and international shipping details, visit our Shipping Information page.

Return & Exchange Assistance

Not satisfied with your purchase? We accept eligible returns within 30 days of delivery. All items must be unused and in original condition. Custom and personalized items are non-returnable unless defective.

To initiate a return or get more information, please email our support team.

Product Customization Help

Need guidance with measurements, materials, or customization options? We’re happy to assist you in choosing the perfect curtain design for your space. Just reach out to our team and we’ll walk you through the process.

Store Policies

For more detailed information, please visit the following pages:

Thank you for choosing CurtainTime Drapery & Design. We are committed to delivering premium-quality window treatments and exceptional customer care.

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