Frequently Asked Questions
1. What types of curtains do you offer?
We offer a wide variety including blackout curtains, sheer panels, Roman shades, and fully custom drapery styles.
2. Can I request fabric samples before ordering?
Yes! We provide swatch samples upon request so you can preview color and texture before placing a full order.
3. Do you offer installation services?
We currently do not provide installation, but we include easy-to-follow mounting instructions with every purchase.
4. Are your curtains machine washable?
Some styles are machine washable, while others require dry cleaning. Please refer to the product care label.
5. Can I cancel or modify my order after placing it?
Orders can be modified or canceled within 12 hours. Please contact us immediately at curtaintimedraperyanddesign@gmail.com.
6. Do you ship internationally?
Yes, we offer international shipping to selected countries. Shipping rates and delivery times vary by destination.
7. What payment methods do you accept?
We accept Visa, MasterCard, American Express, PayPal, and other secure payment methods through Shopify Checkout.
8. How long does custom curtain production take?
Custom curtain orders typically take 5–10 business days to produce before they are shipped.
9. Do you offer express shipping?
Yes, expedited shipping options are available at checkout for an additional fee.
10. How do I measure my windows for custom curtains?
We provide a detailed measuring guide on our website. You may also email us for personalized advice.
11. Are your products made in the USA?
We proudly partner with trusted manufacturers both in the USA and internationally to ensure the highest quality.
12. Can I return custom-made curtains?
Custom items are non-returnable unless they arrive damaged or defective. Please inspect your order upon delivery.
13. Do you provide volume discounts for designers or businesses?
Yes, we offer trade pricing and bulk discounts. Contact us for more information about our designer program.
14. What if my order arrives damaged?
Please contact us within 3 days of receiving your order. We’ll resolve the issue as quickly as possible.
15. How can I track my order?
Once your order ships, you’ll receive an email with tracking information. You can also visit our Track Order page.
16. Do you offer gift wrapping or personalized messages?
At this time, we do not offer gift services, but we are working to add this feature in the future.
17. Will the curtains block sunlight completely?
Our blackout curtains block up to 95–100% of sunlight, depending on the fabric and lining selected.
18. How do I clean sheer or delicate curtains?
We recommend hand washing or dry cleaning for sheer and delicate fabrics to maintain their quality.
19. Can I order samples of hardware or accessories?
Currently, we do not offer samples of curtain hardware, but product photos and specifications are detailed online.
20. How can I contact customer support?
You can reach our team by email at curtaintimedraperyanddesign@gmail.com or call us at +1 937-930-2000.